We appreciate your business at Sydtees.com and want you to enjoy your purchase, but we recognize that sometimes things don't always go as planned. As a result, we provide our customers with a hassle-free return policy.

Pieces of jewelry are returnable within 14 days of purchase, but clothing, accessories, and shoes must be returned within 30 days for an exchange or complete refund.

The item(s) must be in its original condition, unworn, unwashed, and with all tags and labels attached. We reserve the right to refuse a return if the item is not in its original condition or is damaged.

Please, contact us at support@sydtees.com with your order number and the reason for the return. We will issue you a return authorization number and a shipping label.

After we receive your return, we will examine the item(s) and issue a refund to your original form of payment, minus the cost of the original shipping fees. The processing of the refund and the transfer of the money to your account may take up to 10 business days.

Furniture Return and Exchange Policy:

At Sydtees.com, we strive to provide high-quality products and exceptional customer service. To ensure clarity and transparency regarding our policies, please review the following clause concerning the return and exchange of furniture items:

1. Furniture Return Policy:

Due to the unique nature of furniture items and the intricate logistics involved in handling their transportation, we regret to inform you that furniture items purchased from Sydtees.com are not eligible for returns. We understand that selecting the right furniture piece is a significant decision, and we encourage customers to carefully consider their choices before purchasing.

2. Furniture Exchange and Broken Parts Replacement:

In the event that you receive a furniture item that is defective, damaged, or missing parts, we are committed to rectifying the situation promptly. Please follow these steps for exchanges or replacement of broken parts:

2.1 Exchange Process:

If you receive a furniture item that is defective, damaged, or not as described, kindly contact our customer service team within seven days of receiving the item. Our team will guide you through the exchange process, which may involve arranging for the pickup of the defective item and the delivery of a replacement. Please note that exchange requests are subject to verification and approval by our quality control team.

2.2 Broken Parts Replacement:

If you encounter any broken or missing parts within three days of receiving your furniture item, please contact our customer service team. We will promptly send you the necessary replacement parts, ensuring that your furniture is restored to its intended functionality and appearance.

3. Eligibility and Conditions:

Exchange and replacement requests for furniture items must be made within the specified time frame from the date of delivery.

The defective item or broken parts must be reported with accompanying photographic evidence for verification purposes.

Furniture items must be in their original packaging, complete with all accessories and documentation, for exchange or replacement consideration.

Our customer service team will assess each request on a case-by-case basis and provide guidance on the appropriate course of action.

4. Non-Eligible Circumstances:

Assembled, used, modified, or damaged furniture items due to improper handling, installation, or maintenance are not eligible for exchange or replacement under this policy.

If you have any questions or concerns about this policy or your specific furniture purchase, please do not hesitate to reach out to our customer service team. Your understanding and cooperation in adhering to these policies are greatly appreciated.

Please get in touch with us right away if you receive a damaged or incorrect item so we can fix it. Depending on your preference, we will issue a full refund or exchange and send you a pre-paid shipping label.

Contact us without delay if you have any queries or concerns about our return policy. We are always available to assist you!